Testimonials

As a renter looking for a property from start to finish I've had a great experience with Tracy and Vicki. They were very swift with booking in viewings, once I found a property I received a very nice welcome hamper from the team which came in useful as it included discounts for IKEA. Throughout my tenancy they were very on top of arranging my renewal and keeping me informed. I've now moved out of the property and again the team were really helpful and advised a cleaner to use. I would definitely recommend their service for anyone looking for a new home. Read Less

I've viewed 3 properties with ruxton in Solihull within the last two weeks. The only positive is the lady who answers calls and requests feedback, she has been polite and helpful. The first viewing on bryanston road, the agent was rude as soon as she opened the door. She said she was in a rush as I was late and she had a very important meeting at the office. I apologised for being late, and asked if it would be better for me to reschedule, to which she said no. I had already spoken with the lady on the phone about being late who said it was fine if I still went ahead. I did offer to reschedule if inconvenient. Prior to and at the door. Further, almost every question I asked about the property, the agent said she didn't really know. Secondly I went to ferndown road, the agent asked for my opinion at the property and I said I underestimated the work required and costs associated. She said 'well didn't you look at the photos before you came, couldn't you tell?' and she insisted and persisted I look at the brochure as she tried to give it to me. I found this very very rude. Perhaps we should all buy homes based on online brochures. I felt that she was very very pushy with trying to sell the home and I didn't feel at ease. Thirdly I tried to visit a property today, and sadly I had racial abuse as I parked up on the road of the property and was very shaken up. I still went to the property. The same agent kept telling me that it was very unusual for the area and that she only lives 5 minutes away. (As do I) She kept repeating this, not really listening to me. As I tried to tell her that I felt it was a racially motivated incident she said that that was just not fair nor right. I walked out of the property further distressed and told her I did not wish to converse about the matter further. I will not be viewing any properties with Ruxton again. All other estate agents in the area have been a pleasure to deal with, without hesitation my experience with Ruxton has been the worst Read Less

Fantastic service from the time we applied for our home until after vacating the property. Tracy and Vicki were phenomenal and went above and beyond to make sure all our requirements were met. Thank you both again for your professionalism at all times. Read Less