Testimonials

I've viewed 3 properties with ruxton in Solihull within the last two weeks. The only positive is the lady who answers calls and requests feedback, she has been polite and helpful. The first viewing on bryanston road, the agent was rude as soon as she opened the door. She said she was in a rush as I was late and she had a very important meeting at the office. I apologised for being late, and asked if it would be better for me to reschedule, to which she said no. I had already spoken with the lady on the phone about being late who said it was fine if I still went ahead. I did offer to reschedule if inconvenient. Prior to and at the door. Further, almost every question I asked about the property, the agent said she didn't really know. Secondly I went to ferndown road, the agent asked for my opinion at the property and I said I underestimated the work required and costs associated. She said 'well didn't you look at the photos before you came, couldn't you tell?' and she insisted and persisted I look at the brochure as she tried to give it to me. I found this very very rude. Perhaps we should all buy homes based on online brochures. I felt that she was very very pushy with trying to sell the home and I didn't feel at ease. Thirdly I tried to visit a property today, and sadly I had racial abuse as I parked up on the road of the property and was very shaken up. I still went to the property. The same agent kept telling me that it was very unusual for the area and that she only lives 5 minutes away. (As do I) She kept repeating this, not really listening to me. As I tried to tell her that I felt it was a racially motivated incident she said that that was just not fair nor right. I walked out of the property further distressed and told her I did not wish to converse about the matter further. I will not be viewing any properties with Ruxton again. All other estate agents in the area have been a pleasure to deal with, without hesitation my experience with Ruxton has been the worst Read Less

A huge thank you to the whole team at Ruxtons Solihull from initial viewings to finally picking up keys to our fabulous new home. Extremely professional and courteous at all times and could answer queries easily. Would highly recommend Ruxtons. Kindest regards Mary & Neil Wood Read Less

From valuation to selling they where efficient, effective and professional. Ruxtons were reliable and showed care and support. Would definitely recommend the team. Many thanks Read Less